Privacy Policy for SAGEL

EMC Gastronomy Technology Tourism Import Export and Trade Limited Company (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”) and ensuring that your personal information is handled securely. This Privacy Policy outlines how we collect, use, and protect your information on our platform, available through https://www.sagel.app and any associated desktop applications.

1. Information We Collect

We collect personal information to provide our services and enhance your experience with SAGEL. The types of information we collect include:

• Account Information: Name, email address, phone number, and business details provided during registration.
• Communication Data: Messages, inquiries, and interactions made via WhatsApp, Telegram, Messenger, and email bots on the SAGEL platform.
• Usage Data: Details about your interactions with the platform, such as login activity, access time, and pages visited.
• Device Information: Technical data about the device you use to access our services, including IP address, browser type, and operating system.

2. How We Use Your Information

We use the information collected for various purposes, including:

• To provide and maintain our services.
• To manage and automate customer communications across multiple channels.
• To improve our platform’s functionality, user experience, and support services.
• To notify you of updates, new features, or changes to our services.
• To ensure compliance with legal requirements and protect against unauthorized use of the platform.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information under these circumstances:

• Service Providers: We work with trusted third-party service providers to support our platform operations (e.g., hosting, customer support, data analysis).
• Legal Compliance: If required by law, we may disclose your information to regulatory authorities, courts, or other entities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to secure your personal information against accidental loss, unauthorized access, or misuse. All data is encrypted and stored securely, and access is limited to authorized personnel only.

5. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your information.
• Restrict or object to the processing of your personal data.
• Withdraw consent where applicable.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. You can manage your cookie preferences through your browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. When we make significant changes, we will notify you via email or on our website.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your privacy rights, please contact us at:

Email: [email protected]
Address: Dörttepe, Üçpınar_1 Sk No: 47/1 İç Kapı No:1 48670 Milas/Muğla