How Does SAGEL Work?

SAGEL is an all-in-one AI-powered platform designed to automate customer communication and streamline reservation management. It integrates various communication channels, including WhatsApp, Telegram, Messenger, and email, allowing businesses to manage all interactions from a single interface. Here’s how SAGEL operates step by step:

1. Multi-Channel Integration

WhatsApp, Telegram, Messenger and Email Bots: SAGEL connects to your existing business communication channels through its AI-powered bots. Each bot is configured for a specific platform, allowing for seamless integration and management of customer interactions.

Unified Dashboard: All communications from these platforms are brought together in a single dashboard so you can view and manage conversations and bookings in one place. This eliminates the need to switch between different applications.

2. AI-Powered Automation

  • AI Bots: SAGEL uses artificial intelligence to automatically respond to customer inquiries, handle reservations, and assist with FAQs. The AI bots can be customized to align with your business tone and needs, providing quick and accurate responses to customers.

  • Pre-Configured Templates: You can set up predefined message templates for common inquiries, such as reservation confirmations, business hours, or booking changes. These templates allow for fast and consistent communication.

3. Reservation Management

  • Consolidation of Reservations: Whether a reservation comes from WhatsApp, Telegram, Messenger, or email, SAGEL automatically collects and organizes all bookings. This ensures no reservation request is missed and all are tracked in real time.

  • Automated Confirmations: Once a reservation is made, the system can automatically confirm the booking with the customer. These automated processes reduce manual workload, freeing up time for the staff.

4. User-Friendly Panel

  • Dashboard Overview: The SAGEL panel provides a comprehensive view of all interactions, conversations, and reservations. Through its intuitive interface, users can track incoming messages, manage reservations, and view notifications about customer activity.

  • Real-Time Notifications: Users receive instant notifications when new messages or reservation requests come in, ensuring prompt responses and smooth customer engagement.

Example Use Case:

A restaurant using SAGEL integrates WhatsApp, Telegram, and email to handle customer bookings. When a customer sends a reservation request through WhatsApp, the AI bot processes the request, confirms availability, and sends an automated confirmation message back to the customer. The restaurant staff can view this conversation and the reservation details in the panel, where they can make any necessary adjustments. Meanwhile, all customer inquiries are managed by the AI bot, which answers frequently asked questions such as opening hours or menu options.