Discovery & Design
Needs analysis, numbering plan, multi-site topology, high availability and disaster recovery.
PBX Implementation & Migration
Asterisk/FreePBX/FreeSWITCH, SIP trunk integrations, number porting, backup lines, automatic failover.
IVR & Call Flows
Multilingual IVR, TTS/STT, self-service menus (reservations, order/status, payments, reminders).
Integrations
CRM/ERP/Helpdesk (e.g., HubSpot, Zoho, Odoo), Email/WhatsApp/Telegram, webhooks, ARI/AMI/APIs, screen-pop.
Security & Compliance
TLS/SRTP, SBC/NAT, rate-limiting & intrusion prevention (fail2ban), encrypted call recordings, access control, audit logs, GDPR/KVKK alignment.
Deployment Options
Cloud, on-prem, or hybrid; containerized with Docker/Kubernetes.